Not at this time.

You won’t be able to send encrypted or unencrypted email, and won’t be able to decrypt encrypted emails.  Any email being viewed in the Secure Reader will be closed.  

Yes. An active internet connection is required to both send and read encrypted emails with Virtru.  If you compose an email while offline and attempt to then encrypt that email you will be presented with the below error message.  Once your internet connection is restored you will then be able to securely send the email and read already encrypted messages.

Does Virtru require internet access

There are a number of platforms that Virtru supports. Here is a list of tutorials that will walk you through how to install and activate Virtru.

See how to install and activate:

You can also download Virtru’s free iOS or Android apps for your smartphone and/or tablet as well.

Click here to learn more about Virtru’s features, and if you have any questions, please don’t hesitate to contact us. We are here and happy to help.

You bet. We’ve got a training playlist that will show you how to get started with Virtru Pro for G Suite/Gmail. In a matter of minutes you’ll be walked through how to install, activate, send secure messages and attachments and how to use your Pro features. Please watch this playlist below.

The Virtru Dashboard allows users to control the access policies for all of their secure emails and attachments. Administrators can see which secure emails have been sent throughout their entire organization. The advanced search capability makes it easy to locate a specific secure email or set of emails which an user wants to view or manage.

Where possible, the syntax is the same as the advanced search syntax used in Gmail so that users who are already familiar with search in Gmail can immediately use search in Virtru with minimal learning curve.

The table below documents the advanced search operators and accompanying examples.

OperatorDefinitionExample
fromSearch for secure emails and attachments sent by a specific email address.Example: from:bob@example.com

Meaning: secure emails from Bob
Example: from:dan*

Meaning: secure emails from any user in the organization whose email begins with dan.

toSearch for secure emails and attachments sent to a specific email address.
The recipient could have been listed on either the TO, CC, or BCC line. If you are an admin, then the email could be sent by you or anyone else. If you are not an admin, then you will only see emails sent by you.
Example: to:bob@example.com

Meaning: secure emails sent to Bob.

subjectSearch for secure emails by subject.Example: to:bob@example.com AND subject:password

Meaning: secure emails sent to Bob which also have the word “password” in the subject.
Example: subject:(credit card cc)

Meaning: secure emails which have any of the words “credit”, “card”, or “cc” in the subject

filenameSearch for secure attachments by filename or type.Example: filename:screenshot.png

Meaning: secure attachments with the filename “screenshot.png”.
Example: filename:pdf

Meaning: secure attachments which are PDF files.

expirationDateSearch for secure emails and attachments based on the expiration date using the format YYYY-MM-dd.
The search results may not show the expiration date, so click on a search result to view the complete detail view.
Example: expirationDate:2015-05-16

Meaning: Secure emails or attachments set to expire on May 16, 2015.
Example: expirationDate:2015

Meaning: Secure emails or attachments with an expiration date in the year 2015.
Example: expirationDate:January

Example: expirationDate:january

Example: expirationDate:jan

Example: expirationDate:Jan

Meaning: Secure emails or attachments with an expiration date in the month of January.

is:emailSearch for only emails.Example: from:bob@example.com AND has:attachment

Meaning: Secure emails sent by Bob which also have an attachment

is:file

is:attachment

Search for only email attachments.Example: from:bob@example.com AND is:attachment

Meaning: Secure emails sent by Bob which also have an attachment

is:activeSearch for secure emails and attachments which are currently have an active status (they are not expired or revoked).Example: from:bob@example.com AND is:active

Meaning: Secure emails or attachments sent by Bob which are currently active.

is:revokedSearch for secure emails and attachments which are currently have a revoked status (they are not active or expired).Example: from:bob@example.com AND is:revoked

Meaning: Secure emails or attachments sent by Bob which are currently revoked (access to all recipients has been revoked).

was:forwardedSearch for secure emails and attachments which were forwarded by a recipient. Clicking on a search result to view the detail pane will show the forward log.Example: from:bob@example.com AND was:forwarded

Meaning: Secure emails or attachments sent by Bob which have been forwarded.

has:expirationSearch for secure emails and attachments which currently have an expiration date set.Example: from:bob@example.com AND has:expiration

Meaning: Secure emails or attachments sent by Bob which also have an expiration date set.

has:attachmentSearch for secure emails which also have an attachment.Example: from:bob@example.com AND has:attachment

Meaning: Secure emails or attachments sent by Bob which also have an attachment.

dateSentSearch for secure emails based on the date it was sent using the format YYYY-MM-dd.Example: dateSent:2015-05-16

Meaning: Secure emails or attachments sent on May 16, 2015.
Example: dateSent:2015

Meaning: Secure emails or attachments sent in the year 2015.
Example: dateSent:January

Example: dateSent:january

Example: dateSent:jan

Example: dateSent:Jan

Meaning: Secure emails or attachments sent in the month of January.

ANDSearch for secure emails or attachments with multiple required criteria.
Note that AND must be capitalized.
Example: subject:password AND has:attachment

Meaning: Secure emails which contain “password” in the subject and also have an attachment.

ORSearch for secure emails or attachments with multiple optional criteria.This is the default behavior for a search query if no boolean logic is specified.
Note that OR must be capitalized.
Example: subject:password OR has:attachment

Meaning: Secure emails which contain “password” in the subject or have an attachment.
Example: subject:review form:bob*

Meaning: Secure emails which contain “review” in the subject or were sent from an email address starting with “bob”.

NOTSearch for secure emails or attachments where certain criteria must not be true.

The NOT operator cannot be used with just one term.

Note that NOT must be capitalized.

Example: subject:password NOT has:attachment

Meaning: Secure emails which contain “password” in the subject and do not have an attachment.
Example: NOT subject:password

Meaning: NOT cannot be used with one term so this query will return zero results.

“ “

(quotes)

Search for secure emails and attachments with an exact phrase.Example: subject:”credit card”

Meaning: Secure emails with the two words “credit card” in the subject.

*

(asterisk)

The wildcard character looks for 0 or more characters in a term.

Note: You cannot use a * or ? symbol as the first character of a search.

Example: from:b*

Meaning: Secure emails from any user whose email address starts with the letter “b”.
Example: from:*@example.com

Meaning: Wildcard cannot be used as the first character in a search. This results in an error.

( )

(parentheses)

Used to group clauses to form sub queries. This can be very useful if you want to control the boolean logic for a query.

Used to group multiple clauses to a single field.

Example: from:bob@example.com AND (to:dan* OR to:alice*)

Meaning: Secure emails from Bob which were sent to either Dan or Alice.

Example: from:bob@example.com AND (to:dan* OR to:alice*)

Meaning: Secure emails from Bob which were sent to either Dan or Alice.

Virtru search is based on Lucene and advanced users can read more about the general Lucene query syntax here.

If you are using two-factor authentication in Google, you’ll need to go to your Google Account and create an application-specific password:

  1. Go to your Account’s Personal Information Page
  2. Click on the Security tab as shown in the video below.
  3. If two-factor authentication is activated, click on Application Passwords.
  4. Next Create an application-specific Passwords for Virtru’s iOS application.
  5. In the Virtru iOS application use the application-specific password when supplying your email credentials during Virtru’s activation process.

Once Virtru Dashboard is closed, there are multiple ways to access it again. The easiest method is through your Google Header.

1. Click the Apps button (the block of squares icon) located at the top right of your account.

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2. All of your apps will be listed. Scroll down until you see the App titled “Virtru Encryption for G Suite”. Click to open Dashboard.

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Another option to access Dashboard, as well as edit settings and view other valuable information, is through your Google Admin console.

1. Open your Admin console and select the “Marketplace Apps” icon.

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2. From your list of apps, select “Virtru for Google Apps Enterprise”.

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3. Here you will find information regarding settings and support. To continue to Dashboard, click the url address under the title.

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