When using Virtru Pro, you can fully control all aspects of any secure email — both before and after you send it. This ranges from message encryption, to setting expiration dates for secure messages you’re sending (or have already sent) with Virtru.

The expiration date feature can be accessed via the Virtru protection bar when you’re composing your secure email. Once set, it will revoke access for all recipients to your email once the selected time has elapsed. Expiration can be updated or disabled at any time.

1. Start by clicking “Compose” to start writing your new email message, then make sure Virtru Protection is togged to “ON”.

View in Gmail

Virtru ON Gmail

View in Outlook

Virtru ON Outlook

2. Select the Expiration feature, and enter your desired time-frame.

View in Gmail

Virtru Expiration in Gmail

View in Outlook

Virtru Expiration Outlook

3. Finish composing your message, and when you’re ready click “Send Secure”.

Updating Your Expiration Settings From Your Sent Mail Box

Expiration (or any other protection features) can be updated or disabled at any time. You can do this simply by finding the secure email in your Sent Mail Box, opening the sent secure email and updating the time frame in your Virtru Protection Bar.

View in Gmail

Expiration in Gmail

View in Outlook

Expiration in Outlook

Updating Your Expiration Settings From Your Virtru Dashboard

You can update or disable protection settings on any Virtru-secured email, anytime, via your Virtru Dashboard.

1. Go to your Virtru Dashboard.

2. Select the secure email you wish to update.

Virtru Dashboard View

3. Update your Expiration Settings (or any other necessary protection settings in the right side bar displayed).

Virtru Dashboard Security Settings

4. Click “Save Changes” at the bottom of the side bar for these changes to take effect.

Change Virtru Features from Dashboard

 

 

You won’t be able to send encrypted or unencrypted email, and won’t be able to decrypt encrypted emails.  Any email being viewed in the Secure Reader will be closed.  

Yes. An active internet connection is required to both send and read encrypted emails with Virtru.  If you compose an email while offline and attempt to then encrypt that email you will be presented with the below error message.  Once your internet connection is restored you will then be able to securely send the email and read already encrypted messages.

Does Virtru require internet access

If you need to update your Virtru extension or app, please see instructions below for the various platforms and clients.

iOS

1) Open the App Store app.

2) Select “Updates” from the bottom menu.

3) Tap “Update” beside Virtru App.

Outlook

1) Click on “Virtru” at the top of your inbox.

2) Select “Options”

3) Click “Check for Updates” and follow prompts to update.

**Please note Yahoo Mail is no longer supported by Virtru. For a list of platforms we do support, please go here.

Chrome

1) Paste “chrome://extensions” into your Chrome browser address field (without the quotes), hit Enter.

2) Click “Developer mode”.

3) Click “Update extensions now”.

Firefox

1) Paste “about:addons” into your Firefox browser address field (without the quotes), hit Enter.

2) Click “Remove” next to the Virtru extension. If that doesn’t work, try the steps detailed here: https://support.mozilla.org/en-US/kb/disable-or-remove-add-ons

3) Re-install the extension here: https://www.virtru.com/get-secure-email/

 

 

Android

1) Open the Google Play Store app.

2) Tap Menu Menu > and then My apps & games.

3) Tap “Update” beside Virtru App.

 

 

 

Virtru’s encryption complies with FIPS 140-2, but not always by default. Customers should make sure to request Virtru with FIPS mode enabled to ensure FIPS 140-2 compliance across all Virtru platforms.

We use 3rd party AES-256 encryption libraries that have been certified by or for companies such as Google, Apple and Microsoft (more details below). As such, Virtru has not been required to go through a validation directly.

The Certificates for the certified Cryptographic Libraries are all listed here. The certificate numbers in question depend on platform and are listed below:

– # 1329 – Outlook for Desktop – Windows 7
– # 2357 – Outlook for Desktop – Windows 8
– # 2021 – iOS
– # 1747 – Android, Chrome*

*Upon request, we can enable FIPS mode in Virtru’s Chrome extension, but that platform does not use a FIPS module by default today.

The Virtru app can easily be installed from the Play Store.

1. Select on the “Play Store” app within your device.

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2. Within the app, tap the “Search” button (the magnifying glass icon at the top right of the screen).

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3. Type “Virtru” in the search bar and then click the “Search” button for your device.

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4. Select the app titled “Virtru: Simple Email Privacy”.

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5. Within this page is displayed detailed information about the Virtru app. When you are ready to proceed, tap “Install”.

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6. A window will pop up, explaining what the Virtru app will have access to. If you would like to continue, tap “Accept”.

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7. Once the app has finished installing, you can access the app immediately by tapping “Open”.

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8. The app will now be displayed on your device and can be easily accessed by clicking the Virtru icon.

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9. To activate Virtru, click on the Virtru icon, on your device. First Virtru will ask you which email service you use. Choose your service.

Activate Virtru

10. Virtru will then prompt you to log into your email account. Fill out the necessary info and click “Activate”. (If you chose “Gmail”, your login page will look like this example on the left. If you chose “Other”, your login page will look like this example on the right.)

Screen Shot 2016-03-04 at 5.52.48 PM

11. Once you’ve selected “Activate”, Virtru will verify your account. Once verified, Virtru will activate, and take you to your inbox.

Screen Shot 2016-03-04 at 5.47.50 PM

— And that’s it. You’re all set to start sending and receiving secure messages on your Android mobile device.

Currently, Virtru integrates with G Suite (formerly known as Google Apps) and Gmail on both Chrome and Firefox browsers. Additionally, Virtru supports the Outlook desktop app (for Windows only), as well as iOS and Android mobile apps.