When using Virtru Pro, you can fully control all aspects of any secure email — both before and after you send it. This ranges from message encryption, to setting expiration dates for secure messages you’re sending (or have already sent) with Virtru.

The expiration date feature can be accessed via the Virtru protection bar when you’re composing your secure email. Once set, it will revoke access for all recipients to your email once the selected time has elapsed. Expiration can be updated or disabled at any time.

1. Start by clicking “Compose” to start writing your new email message, then make sure Virtru Protection is togged to “ON”.

View in Gmail

Virtru ON Gmail

View in Outlook

Virtru ON Outlook

2. Select the Expiration feature, and enter your desired time-frame.

View in Gmail

Virtru Expiration in Gmail

View in Outlook

Virtru Expiration Outlook

3. Finish composing your message, and when you’re ready click “Send Secure”.

Updating Your Expiration Settings From Your Sent Mail Box

Expiration (or any other protection features) can be updated or disabled at any time. You can do this simply by finding the secure email in your Sent Mail Box, opening the sent secure email and updating the time frame in your Virtru Protection Bar.

View in Gmail

Expiration in Gmail

View in Outlook

Expiration in Outlook

Updating Your Expiration Settings From Your Virtru Dashboard

You can update or disable protection settings on any Virtru-secured email, anytime, via your Virtru Dashboard.

1. Go to your Virtru Dashboard.

2. Select the secure email you wish to update.

Virtru Dashboard View

3. Update your Expiration Settings (or any other necessary protection settings in the right side bar displayed).

Virtru Dashboard Security Settings

4. Click “Save Changes” at the bottom of the side bar for these changes to take effect.

Change Virtru Features from Dashboard

 

 

If you’ve logged into the Secure Reader previously with a different email address, your browser may have defaulted to that address’s credentials instead of the address that received the current email.  Check which account is currently logged in via the menu in the top right corner of the Secure Reader.  If that’s not the address to which the email was sent, simply click that menu and select the proper address.  If you’re not granted access immediately, just refresh the page.

If you need to update your Virtru extension or app, please see instructions below for the various platforms and clients.

iOS

1) Open the App Store app.

2) Select “Updates” from the bottom menu.

3) Tap “Update” beside Virtru App.

Outlook

1) Click on “Virtru” at the top of your inbox.

2) Select “Options”

3) Click “Check for Updates” and follow prompts to update.

**Please note Yahoo Mail is no longer supported by Virtru. For a list of platforms we do support, please go here.

Chrome

1) Paste “chrome://extensions” into your Chrome browser address field (without the quotes), hit Enter.

2) Click “Developer mode”.

3) Click “Update extensions now”.

 

Android

1) Open the Google Play Store app.

2) Tap Menu Menu > and then My apps & games.

3) Tap “Update” beside Virtru App.