If you’ve logged into the Secure Reader previously with a different email address, your browser may have defaulted to that address’s credentials instead of the address that received the current email.  Check which account is currently logged in via the menu in the top right corner of the Secure Reader.  If that’s not the address to which the email was sent, simply click that menu and select the proper address.  If you’re not granted access immediately, just refresh the page.

If you need to update your Virtru extension or app, please see instructions below for the various platforms and clients.

iOS

1) Open the App Store app.

2) Select “Updates” from the bottom menu.

3) Tap “Update” beside Virtru App.

Outlook

1) Click on “Virtru” at the top of your inbox.

2) Select “Options”

3) Click “Check for Updates” and follow prompts to update.

**Please note Yahoo Mail is no longer supported by Virtru. For a list of platforms we do support, please go here.

Chrome

1) Paste “chrome://extensions” into your Chrome browser address field (without the quotes), hit Enter.

2) Click “Developer mode”.

3) Click “Update extensions now”.

 

Android

1) Open the Google Play Store app.

2) Tap Menu Menu > and then My apps & games.

3) Tap “Update” beside Virtru App.