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Product Support & FAQ

Can I see Virtru’s transparency reports?

Yes! View the latest report below or click this link for the complete list.

Virtru recognizes that being 100% transparent with our customers is vital to our position as a digital privacy leader. We have taken aggressive measures to protect our users’ information and data from unwanted third parties. You deserve to know what we are doing with your data. Are we fighting requests that we have promised to fight? What has been the outcome? To this end, Virtru is pleased to issue regular transparency reports detailing government demands for user data and how we are handling them.

Virtru never stores the content of user communications or files. However, Virtru does hold and secure encryption keys, which we anticipate could be of interest to government agencies. Encryption keys are generated for each message or file a user protects and are necessary to read the content that you share using your e-mail or other cloud service that you are protecting with Virtru. For customers using our Customer Key Server (CKS), customers maintain exclusive control of their encryption keys.  In this case, Virtru never has access to either encryption keys or content. Entities seeking access to customer content will need to request access from the customer.

The United States government may try to seek access to encryption keys with a variety of legal powers. Some of its powers are used in criminal investigations – principally, search warrants and wiretap orders which require probable cause, and subpoenas, pen/trap orders and or similar orders which do not.

Some of the government’s powers are used in foreign intelligence or national security investigations. The government usually tries to impose more secrecy for national security powers than for criminal powers. These powers also can be divided into those that require probable cause – for example, search warrants and traditional wiretap orders under the Foreign Intelligence Surveillance Act – and those that do not, including pen/trap orders, business records orders, and new “section 702” wiretap surveillance orders under FISA, as well as national security letters.

Virtru has taken a strong stand in favor of privacy, as described in our privacy policy and our government access policy. We will fight secrecy orders, non-targeted or “bulk” orders, and orders for encryption keys based on any standard less than probable cause.

As of the filing of this transparency report, Virtru has not received any government requests for any user data.

Read our quarterly Transparency Reports here.

Yes! Virtru recognizes that being 100% transparent with our customers is vital to our position as a digital privacy leader. We have taken aggressive measures to protect our users’ information and data from unwanted third parties. You deserve to know what we are doing with your data. Are we fighting requests that we have promised to fight? What has been the outcome? To this end, Virtru is pleased to issue regular transparency reports detailing government demands for user data and how we are handling them.

View the latest transparency report here.