Product Support & FAQ

How do I make sure my recipients recognize the Virtru-encrypted emails I send to them?

Here’s a template you can use to notify your recipients that you’ll be using Virtru.

Subject: [YOUR COMPANY’S NAME]’s New Email Tool


Some of the emails I’ll be sending to you might look a bit different going forward, and I want to let you know why.

We recently adopted a new tool called Virtru here at [YOUR COMPANY’S NAME]’ to encrypt our emails and attachments. Virtru makes it easy for us to share sensitive information with you in a safe and compliant manner.

When you receive a message from me that was encrypted with Virtru, it will look similar to this:

Screen Shot 2015-11-17 at 6.29.45 PM

From here, all you need to do is click ‘Unlock Message’ and follow the prompts that appear. You don’t have to create any new passwords or accounts, or go to a portal. It’s super easy.

You should check out this article from Virtru’s site or watch this demo for more detailed instructions.

If you want to read and respond to my Virtru messages directly from your inbox, you can download Virtru’s free product here. Otherwise, you can access my messages from your web browser using the above instructions – as long as you are not using Internet Explorer 9 or older.

[YOUR COMPANY’S NAME]’ has benefited from the easy protection Virtru provides. I hope you will, too.

Please email or call me with any questions, and check out Virtru’s FAQ page if needed.


Here's a template you can use to notify your recipients that you'll be using Virtru.