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Product Support & FAQ

I’m getting an error “Contact Your IT Administrator” when I’m trying to access Secure Reader.

“Contact Your IT Administrator – Your corporate firewall is blocking access to your message. Please contact your IT administrator for help.”

While this error may be triggered by a firewall, it can also be caused by your settings in Internet Explorer. Here are the settings that we recommend:

>> Internet Options > Privacy > Advanced: Accept cookies from both first- and third-party sites.
>> Internet Options > Security > Set to “Medium-High” or lower.
>> Compatibility View settings > Ensure Virtru is not on this list, and the box next to “Use Microsoft compatibility lists” is unchecked.
>> Internet Options > Security > Trusted Sites > Sites > Add https://*.virtru.com
If those don’t work, it may indeed be the firewall. You IT administrator will need to whitelist the domains listed on this data sheet.

“Contact Your IT Administrator - Your corporate firewall is blocking access to your message. Please contact your IT administrator for help.”While this error may be triggered by a firewall, it can also be caused by your settings in Internet Explorer. Here are the settings that we recommend.