Resources

Product Support & FAQ

How do I update my Virtru plugin and/or app?

If you need to update your Virtru extension or app, please see instructions below for the various platforms and clients.

iOS

1) Open the App Store app.

2) Select “Updates” from the bottom menu.

3) Tap “Update” beside Virtru App.

Outlook

1) Click on “Virtru” at the top of your inbox.

2) Select “Options”

3) Click “Check for Updates” and follow prompts to update.

**Please note Yahoo Mail is no longer supported by Virtru. For a list of platforms we do support, please go here.

Chrome

1) Paste “chrome://extensions” into your Chrome browser address field (without the quotes), hit Enter.

2) Click “Developer mode”.

3) Click “Update extensions now”.

Firefox

1) Paste “about:addons” into your Firefox browser address field (without the quotes), hit Enter.

2) Click “Remove” next to the Virtru extension. If that doesn’t work, try the steps detailed here: https://support.mozilla.org/en-US/kb/disable-or-remove-add-ons

3) Re-install the extension here: https://www.virtru.com/get-secure-email/

 

 

Android

1) Open the Google Play Store app.

2) Tap Menu Menu > and then My apps & games.

3) Tap “Update” beside Virtru App.

 

 

If you need to update your Virtru extension, here is how you can do that in Chrome, Firefox, Outlook, iOS, and Android.