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Virtru keeps getting moved to inactive add-ins. When I re-enable it, it stays inactive when I reopen Outlook.

Outlook’s resiliency settings control which add-ins are loaded at startup. If Virtru is consistently being returned to the Inactive state, you’ll need to reset those resiliency settings.
Here’s how:

1) Uninstall Virtru from Control Panel > Programs > Programs and Features.

2) Open your Run menu and type ‘regedit’ (no quotes) and hit enter.

3) In the window that opens, click HKEY_CURRENT_USER > Software > Microsoft > Office > [your version number]*** > Outlook > Resiliency > Disabled Items.

4) Delete the REG_BINARY file; the filename will be a string of numbers and letters. Leave the (Default) file intact.

5) Reinstall Virtru from www.virtru.com/get-secure-email

***Note that under ‘Office’, the numbers 16.0, 15.0, 14.0, and 13.0 refer to the version of Outlook; 16.0 for 2016, 15.0 for 2013, 14.0 for 2010, etc, so make sure to use the one that corresponds to the version of Outlook on that computer.

Outlook’s resiliency settings control which add-ins are loaded at startup. If Virtru is consistently being returned to the Inactive state, you’ll need to reset those resiliency settings. Here’s how.