Product Support & FAQ

Will I be able to search and decrypt messages that were encrypted by my users before Vault Support was introduced?

Admins can only search Vault for messages that were encrypted after Encrypted Search was enabled for their domain. Messages sent before Encrypted Search was enabled for your domain will not have search indices built into them, so they will not appear in Vault searches.However, admins can decrypt any email stored in Vault, including those sent before Virtru’s Vault Support was enabled for the domain.