Data Sheet

Virtru Data Protection for CRM and Customer Service Apps

Protect customer data and maintain control wherever it’s shared to enhance customer engagement and grow your business.

Virtru automatically protects and controls email and attachments that customer relationship management (CRM) and customer service apps send to your customers. Flexible, fully-hosted deployment options align with existing processes and messaging infrastructure to prevent disruptions and help you realize the true potential of customer engagement.

Maintain Control of Customer Communications for Compliance and Engagement

Control

Keep automated communications with customers, patients, and other external parties under your control.

Compliance

Maintain compliance with data privacy regulations such as GDPR, HIPAA, CCPA, and more.

Engagement

Unlock new communication and service models to enhance engagement without slowing down existing processes.

“Virtru helps us maintain HIPAA compliance within new and existing communication platforms, while providing an incredibly easy experience for our patients. Our Virtru integration with Salesforce supports seamless, secure exchange of PHI without interrupting existing processes.”

– Steven Schwartzberg, IT Director, Tribeca Pediatrics

Data-centric Protection and Control for Any Application

Customer Relationship Management (CRM)

Protect outbound sales quotes, contracts, and other sensitive customer and prospect communications sent from Salesforce and other CRM apps. Inquiries are encrypted in transit and decrypted when they’re delivered to the CRM app so your sales teams can respond quickly and close more deals.

Customer Service and Support

Protect customer information exchanged by customer service and support applications like Zendesk. Support inquiries from customers are encrypted in transit, then decrypted in the application so your customer success and support teams can provide timely service, delight your customers, and improve retention rates.

Custom Internal Applications

Protect PII, PHI, and any other sensitive customer data contained in messages and files generated and shared externally by custom applications developed in-house to support external communications and customer service use cases.

Easy Deployments Aligned with Your Current Workflows 

Virtru integrates with your current applications workflows and messaging infrastructure and offers fully-hosted deployments to minimize IT overhead.

“Virtru’s ease of use and fast implementation sets it apart from other solutions.”

Steve Mena, Vice President of Operations Premier Health Care


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