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Virtru Secure Share for Zendesk

Close tickets faster by easily and securely exchanging sensitive customer information.

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Close support tickets faster by making it easier to securely exchange sensitive information with customers - without ever leaving Zendesk. Virtru Secure Share for Zendesk lets you share encrypted files of nearly any size and creates a safe space for your customers to submit confidential information to you, encrypted and linked directly to their ticket. Everyone maintains control over their own data - with the ability to revoke access at any time - so information can flow freely. This means you can resolve customer issues faster and deliver amazing customer service, all without compromising security.

  • Completely Zendesk native. Use it the same way you use Zendesk
  • Deliver a better customer experience by giving customers the confidence to share sensitive information with you
  • Reduce bottlenecks and delays in workflows by linking encrypted data directly to tickets
  • Maintain control of shared sensitive data, even if it leaves Zendesk

In order to use this integration, it is necessary to have both Zendesk and Virtru Secure Share accounts. This will allow for the integration to connect and communicate with the respective platforms, enabling you to utilize the full functionality of Secure Share within Zendesk.

Here's what you'll need to take full advantage of this integration:

  • Zendesk Account
  • Virtru Secure Share Account 
  • Virtru Secure Share Zendesk Connector License

Security
Security is engrained in everything we do at Virtru. From people operations, sales & customer support, and product design to software development and system operations - security is continuously considered to ensure that we provide a world-class data protection platform.

Compliance
Virtru's compliance programs are established to help meet your organization’s compliance needs and to mold our security program around industry best practices. We undergo regular independent third-party audits to validate and certify our compliance with FedRAMP, SOC2, and more.

Privacy
Privacy is who we are. Virtru was founded on the core belief that privacy-preserving data protection is both a fundamental right and a force multiplier for organizations. That’s why we provide data protection solutions that actually protect the data throughout its full lifecycle.

For more information on Virtru’s security & compliance, visit us at: trust.virtru.com