<img src="https://ad.doubleclick.net/ddm/activity/src=11631230;type=pagevw0;cat=pw_allpg;dc_lat=;dc_rdid=;tag_for_child_directed_treatment=;tfua=;npa=;gdpr=${GDPR};gdpr_consent=${GDPR_CONSENT_755};ord=1;num=1?" width="1" height="1" alt=""> Secure File Sharing for Customer Support Teams

Virtru Secure Share for Customer Support Teams

Protect Customer Data. Close Support Tickets Faster. Virtru Secure Share is an encrypted file-sharing platform that allows you, your support teams, and your customers to share the information they need to quickly resolve issues, while strengthening regulatory compliance.
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Virtru Customers

256-bit AES

Encryption protects files


Size limit per file

How Customer Support Teams Use Virtru Secure Share

Whether it’s login credentials, passwords, or log files, customer support teams need an efficient and secure way to exchange information with customers that won’t disrupt their workflows. 


Speed Up Ticket Resolution

Easily and securely exchange sensitive files with customers to speed up ticket resolution without compromising on data security, privacy, and compliance.

Get the Information You Need Fast, Without Leaving Your Support Apps

Integrate Secure Share with the apps your support teams use, like Zendesk. Information can be shared and accessed directly within a ticket or case, so your team can resolve issues faster.  

Customer Support Secure Share

Close Tickets Faster with Secure Share

Whether it’s a simple password reset, a complex support issue or a customer onboarding process, Virtru Secure Share helps support representatives confidently gather and share the  information they need to resolve customer issues quickly. Virtru Secure Share enables customer support teams to:

Easily and securely gather sensitive files from customers.

Includes log files, account credentials, screenshots, network information, and more.

Exchange encrypted information.

Get the information you need to resolve support tickets faster, without fear of breaching customer data. 

Build trust with customers.

Individuals can share sensitive information with the confidence that it’s secure and always under their control. 

Strengthen compliance. 

If you need to meet compliance regulations like GDPR, ITAR, CMMC, or others — Virtru Secure Share applies strong protections to client data.

See Secure Share in Action: Book a Demo

Put Time Limits on Data Access

Build trust with your customers by giving them control over their own data. Data owners (both customers and support representatives) can grant and revoke access to their files at any time and add security settings like  easy-to-apply expiration dates or watermarks. After the support ticket is resolved, your customer can revoke access if needed. Using the Virtru Control Center, admins can track who has accessed protected data, when, where, and for how long–and can revoke access at any point. 

Secure Share UI
Secure Share UI

Quick and Seamless User Adoption

Secure Share customers have two primary options for customer support scenarios: Integrate with your business applications like Zendesk and Salesforce, or run Secure Share in your browser. Regardless of which implementation you choose, both your customer support team and your customers will find sharing encrypted files to be fast and easy.  

One-Click File Sharing

Support representatives can easily request sensitive files from customers using  a personalized link. By clicking on this link, customers  can quickly submit their files, which are then encrypted end-to-end upon upload, transit, and at the destination. 


Schedule a demo with Virtru today.