Virtru Secure Share for Customer Support Teams
How Customer Support Teams Use Virtru Secure Share
Whether it’s login credentials, passwords, or log files, customer support teams need an efficient and secure way to exchange information with customers that won’t disrupt their workflows.
Speed Up Ticket Resolution
Get the Information You Need Fast, Without Leaving Your Support Apps
Integrate Secure Share with the apps your support teams use, like Zendesk. Information can be shared and accessed directly within a ticket or case, so your team can resolve issues faster.
Put Time Limits on Data Access
Build trust with your customers by giving them control over their own data. Data owners (both customers and support representatives) can grant and revoke access to their files at any time and add security settings like easy-to-apply expiration dates or watermarks. After the support ticket is resolved, your customer can revoke access if needed. Using the Virtru Control Center, admins can track who has accessed protected data, when, where, and for how long–and can revoke access at any point.
Quick and Seamless User Adoption
Secure Share customers have two primary options for customer support scenarios: Integrate with your business applications like Zendesk and Salesforce, or run Secure Share in your browser. Regardless of which implementation you choose, both your customer support team and your customers will find sharing encrypted files to be fast and easy.
One-Click File Sharing
Support representatives can easily request sensitive files from customers using a personalized link. By clicking on this link, customers can quickly submit their files, which are then encrypted end-to-end upon upload, transit, and at the destination.
