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Someone sent you an email or file
encrypted by Virtru.

Here’s what you should do next.

Screenshot of the Unlock Message button in Virtru Secure Reader
Click the “Unlock Message” button in the email you received.
Screenshot of email confirmation options from
Verify your identity.
Screenshot of a quarterly report sent with Virtru

View the email and attachments, and reply securely.

Need Help Accessing Your Secure Message?

If you couldn't access your secure message using the steps above, we're here to help.
If you don't see the information you need below, visit the Virtru Support Center.

I didn't get a verification email.

First, check your spam, junk, and/or promotions folders. If the verification email is not there within 10 minutes, it may be stuck in external quarantine or a spam filter. Contact your IT team or email provider to access your email.
Learn More

Can I access my message from a different email address?

Virtru authenticates your identity with the email address your message was sent to. If you don't have access to that account, contact the sender and ask for them to re-send to your preferred email.  
Learn More

I have questions about the content of my secure email.

Virtru provides the encryption that protects your data, and we are unable to access the information inside. Contact the sender of the message (such as your doctor's office or bank) for more information.
Learn More

Need help with something else?

Visit the Support Center

What is Virtru?

Virtru is a secure email and file-sharing platform used by thousands of organizations and millions of people around the world. If you’ve received a Virtru-protected message, that means that someone wants to share information with you in a secure manner. Virtru acts as a protective wrapper around sensitive emails, files, and other information that needs to be shared securely.

You don’t have to be a Virtru customer to open or reply to a Virtru-protected email. We make it easy for everyone to access the encrypted information that’s been shared with them.

Are you interested in learning more about how Virtru protects sensitive data in motion?

Check out our products
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Over 7,000 Customers Worldwide Trust
Virtru’s Data Protection Solutions

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Virtru FAQs

Why did I receive a Virtru-protected message?

If you’ve received an email protected by Virtru, that means someone wanted to securely share information with you. You will see the sender’s information in the “From” field of your email.

Did Virtru send me this message?

No. Virtru did not send you a message. Virtru is a secure email and file-sharing tool that over 7,000 organizations use to protect the sensitive information they share with others.

Do I have to install Virtru to view my message?

No. With Virtru, there is no software to install, and you don’t have to create a username or password. You can simply use your existing Google or Microsoft credentials to confirm your identity, or you can opt to receive a verification email. If you choose the latter option, just click the “Verify” button in the email you receive, and you’ll be able to view your protected message.

How do I reply to a Virtru-protected message?

Once you view your Virtru-protected message, you’ll have the option to reply and add your own attachments. For more information, view the video below.

Accessing Your Encrypted Message
and Attachments

Visit Help Center
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Protect Your Own Messages with Virtru

Want to learn how you can use Virtru to protect your own emails, files, and other data flowing in and out of your organization? Book a demo with our team to learn how you can secure your most important data, anywhere and everywhere it’s shared.

Book a Demo