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Case Study
Customer Stories

Hear from a Peer: Simplifying HIPAA Compliance in a Counseling Practice


Running a healthcare practice is hard work — and when you have a small team, you have to juggle a lot of important tasks, not the least of which are selecting technology platforms for your practice, ensuring you check all the boxes for HIPAA compliance, and conduct the most important and essential work of providing care to clients.

This discussion between Virtru's Brett McCrae and Clark Christian Counseling's Lance Clark covers several key aspects of running a healthcare practice, particularly the need to meet HIPAA compliance while still making communication simple and accessible for patients. 

In this conversation, McCrae and Clark talk about: 

  • What HIPAA compliance looks like for a small counseling group 
  • Clark's tips for other healthcare professionals managing a small practice (and wearing many figurative hats) 
  • Why SMS texting and other methods of communication can fall short in meeting HIPAA compliance
  • Why Clark continues to use Virtru year after year
  • How clients benefit from secure, easy-to-use email encryption

Clark uses Virtru data protection for Outlook, safeguarding the emails he sends to clients. By doing so, he can take control of the data he shares, and he can always choose revoke access at any time, whenever he or his colleagues need to. 

"In the mental health field, one of the things that we work with so often is this dynamic of shame, where a person feels like somehow they're just not worth enough or anything," says Clark. "And so for me to take them and their information seriously communicates that I expect them to take themselves seriously. And I'm sort of modeling how to begin to esteem them just through using something like Virtru. Saying, 'Your data is, not as important, but similarly important to you, the person — and I'm going to treat both with respect.'"